At Custom Creations Jewelry, we are committed to ensuring your custom jewelry arrives safely and promptly, so you can enjoy your unique pieces as soon as possible. Below is our detailed shipping policy to help guide you through the process:

Processing Time

Each piece of jewelry is handcrafted with care, ensuring that every design meets our high standards of quality. As such, our processing time for custom-made pieces typically takes between 10-15 business days. This allows us to complete the detailed work involved in designing and crafting your one-of-a-kind jewelry. For ready-made items or pieces that do not require customization, processing times usually range from 2-5 business days.

Please note: Custom-made orders may take longer during peak seasons (such as holidays), so we recommend placing orders well in advance to ensure timely delivery.

Shipping Methods & Delivery Times

We offer a variety of shipping options to accommodate your needs, with all shipments carefully packaged to ensure the safe delivery of your jewelry.

• Standard Shipping: 5-7 business days (domestic)
• Expedited Shipping: 2-3 business days (domestic)
• Overnight Shipping: 1 business day (domestic)
• International Shipping: 7-14 business days (depending on destination)

Shipping times are estimates and can vary based on your location and external factors such as weather, holidays, or customs delays. Please note that weekends and holidays are not considered business days.

Shipping Costs

Shipping costs are calculated based on the shipping method you select and the delivery address. During checkout, you will be presented with the available shipping options and corresponding costs. We offer free standard shipping on all domestic orders over $500. Expedited and international shipping options will incur additional charges.

Order Tracking

Once your order has shipped, you will receive an email with tracking information so you can monitor the progress of your package. If you do not receive your tracking details within 24 hours of shipment, please feel free to contact our customer service team, and we will be happy to assist you.

International Shipping

We offer international shipping to many countries. Please be aware that customs duties, taxes, or import fees may apply upon arrival at your destination. These charges are the responsibility of the recipient, and we recommend checking with your local customs office for more information on potential fees before placing an order. We are not responsible for any delays caused by customs processing.

Address Accuracy

Please ensure that the shipping address you provide is correct and complete. Custom Creations Jewelry is not responsible for delays or lost packages due to incorrect or incomplete shipping information. If you notice an error in your shipping address, please contact us as soon as possible, and we will do our best to make any necessary corrections before your order is shipped.

Lost or Damaged Packages

While we take great care in packaging and shipping your jewelry, occasionally, issues may arise during transit. If your package is lost, damaged, or delayed, please contact us immediately, and we will work with the carrier to resolve the issue. We will file a claim with the shipping carrier for lost or damaged items and ensure that you receive a replacement or refund, depending on the situation.