At Vemeet LOVE, we take pride in crafting one-of-a-kind, custom jewelry that is as unique as you are. Because each piece is made specifically to your specifications, we want to ensure that you are absolutely in love with your jewelry. Please review our Refund and Return policy below to understand how we handle returns, exchanges, and refunds.

Customized Jewelry

Due to the personalized nature of our products, all custom-designed jewelry is final sale. This includes any items that are personalized with names, initials, engravings, gemstones, or any other customized features. Once your design is approved and production begins, we cannot accept cancellations, returns, or exchanges, as these items are specially made just for you.

Non-Customized Items

If you’ve purchased a piece from our ready-to-wear collection or any item that is not customized, you may return it for a full refund or exchange under the following conditions:

• Return Window: Returns must be made within [X] days of receipt of the item.
• Condition: The item must be unused, unworn, and in its original, undamaged packaging.
• Proof of Purchase: A receipt or order confirmation is required for all returns or exchanges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Customer Service Email/Phone Number] so we can resolve the issue. We’ll gladly offer you an exchange or a full refund, depending on your preference. We ask that you contact us within [X] days of receiving your order to ensure a smooth resolution.

How to Return or Exchange an Item

1. Contact Us: Before returning any item, please contact our customer service team at [Customer Service Email/Phone Number] to receive a Return Authorization Number (RAN). This helps us track your return and process it quickly.

2. Prepare Your Return: Place the item in its original packaging (including any certificates, warranties, or documentation that came with it) and ship it back to us at the address provided with your Return Authorization Number.

3. Refund or Exchange: Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria. If approved, we’ll process your refund or exchange within [X] business days.

Shipping Costs

• Non-Customized Returns: Shipping costs for returns or exchanges of non-customized items are the responsibility of the customer, unless the return is due to a defect or damage.
• Customized Returns: Customized jewelry is not eligible for returns or exchanges unless there is a manufacturing defect. In such cases, we will cover the return shipping costs.

Exchanges

If you would like to exchange a non-customized item, please follow the same process outlined above for returns. Once we receive the item, we will send you your exchange item as soon as possible.

Custom Jewelry Modifications

If you wish to make changes to a custom order after the design has been approved and production has begun, we may be able to accommodate changes in some cases, but this will depend on the stage of production. Additional fees may apply, and any changes may affect the original delivery timeline. Please contact us as soon as possible if you need modifications to your order.

Special Circumstances

• Gift Purchases: If you are purchasing a custom item as a gift, please ensure that the recipient is fully aware of the personalization details, as custom items are non-returnable. However, we offer a one-time resizing service for rings and bracelets at no additional cost within [X] days of receipt.

• Sizing: We strongly recommend that you carefully select your size for rings, bracelets, and necklaces. If you’re unsure, our customer service team is available to assist with sizing guidance before you place your order. Customized rings and bracelets can sometimes be resized after purchase for a small fee.

Changes to this Policy

Vemeet reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Please review this page regularly to stay informed of any changes.

If you have any questions or concerns, don’t hesitate to reach out to our customer service team. We’re here to help!