The timeline for creating your custom jewelry can vary depending on the complexity of the design, but most custom pieces take 3 business days to complete. If your order includes intricate designs, rare gemstones, or special requests, it may take slightly longer. We’ll keep you updated throughout the process.

Yes! We offer the flexibility to modify or personalize existing designs to suit your preferences. Whether you want to change the metal type, stone, engraving, or any other detail, we’re happy to work with you to make adjustments. Just let us know what you’re looking for, and we’ll provide you with a personalized solution.

o keep your jewelry looking its best, we recommend the following care tips:

• Store your jewelry in a soft pouch or jewelry box to prevent scratches.
• Clean regularly using a soft cloth or a gentle jewelry cleaner to remove dirt and oils.
• Avoid exposure to harsh chemicals, such as cleaning products, perfumes, or lotions, which can damage the surface of your jewelry.
• Resizing and repairs: If your jewelry ever needs resizing or repairs, please contact us, and we’ll assist you.

es! We offer complimentary premium gift wrapping for all orders. Whether it’s a gift for a loved one or a treat for yourself, we’ll ensure your jewelry arrives in beautiful, elegant packaging. If you’d like to add a personalized message to your gift, simply let us know at checkout.

Because custom orders are made to your specifications, once the design is approved and production has begun, changes or cancellations are not possible. However, if you need to make any adjustments before production begins, please contact us as soon as possible, and we’ll do our best to accommodate your request.

Unfortunately, we currently only allow one payment method per order. However, if you wish to split the payment across different methods, you may want to consider using a payment processor like PayPal, which allows linking multiple funding sources (credit/debit card, bank account, etc.) to your account. If you have any questions, please contact us, and we’ll do our best to assist.

If you’re receiving an error during checkout, here are some common reasons and troubleshooting tips:

• Incorrect Payment Information: Double-check that your credit/debit card details (card number, expiration date, CVV) are entered correctly.
• Billing Address Mismatch: Ensure the billing address entered matches the one associated with your payment method.
• Bank Declined Transaction: Your bank may have declined the transaction for security reasons. Please contact your bank to verify the payment.

If you continue to experience issues, please contact our Customer Service Email, and we’ll help you resolve the problem.

Our website supports multiple currencies, and your payment will typically be processed in your local currency based on the country you’re shopping from. However, if your preferred currency is not available, your payment will be processed in USD, and your bank or credit card provider may apply a currency conversion fee.